disponento is software developed by XPRON which serves the agents as a system of information and decisively supports them in their work organization.

Advantages for the agents

disponento enables the agent to concentrate completely on the conversation and conversation quality, because all necessary information related to the project is immediately processed and made available for him upon receiving the call.

disponento supports every single agent in the individual structuring and organization of project-related data. Thanks to the central storage of passwords, the software relieves the agent, as he does not have to open specific websites and applications and type in the access data.

Advantages in product implementation

The integrated user permissions system allows for a selective display of the information according to each agent’s skills in an easy and efficient manner. Projects can be enhanced and complemented with easily accessible content and information, with low administrative effort and without external support or development. This allows for rapid implementation of new products and for the easy change of existing projects.

Advantages for users and clients

The uncomplicated implementing of data and the immediate availability of information lead to an optimization of the internal workflow and to the reduction of call times. The positive effects of the disponento software, such as reduced duration of calls and improved conversations, raise the quality of the service, and consequently lead to more satisfied customers.

System environment

As a Windows-based client, disponento works with different ACD-installations and servers, such as Vertical TeleVantage and Wave. Other ACD-compatible installations can be linked up on short notice upon request.

Scope of operation

Uncomplicated product implementation
▪ Easy and independent implementation of products via the backend

Simultaneous connection of several telecommunications systems
▪ Clear advantages at migration projects

Information management
▪ Automatic description of project-related contents, such as websites and pdf documents, when calls are received
▪ Agent can structure content windows individually in line with the project
▪ Possibility to access external PCs/servers via RDP-connection

Integrated CTI-Function depending on existing telecommunication systems and ACD solution
▪ Basic telephony function
▪ Speed calling
▪ Integrated, client-specific telephone directory, including ClipNoScreening
▪ Status change for agents (post-processing, pause, queue pause)
▪ Call pick-up (choosing specific calls)

Live Call Monitor
▪ Overview of all incoming calls and their status and origin

Agent Monitor
▪ Overview of agents and their status

Central administration of passwords
▪ All passwords for logins to external systems are centrally administered
▪ Access to password administration only for certain user groups