 We are different:
We do not only offer you the “classic call centre”, but we provide far more beyond that. You benefit from an infrastructure which is economically efficient because it bundles resources.
All our employees are experts in their field, who are deployed according to their training and previous knowledge, in order to support your employees in close collaboration, or to take over tasks temporarily (at peak times) or permanently.
Services of our call centre products:
General
- Professional phone calls - 24 hours, every day
- Call transfer via e-Mail, SMS or personal notification by phone
- Service languages are always German and English, and other languages after consultation
Technical concepts
- Use of internally developed software disponento as our agent information system
- Customization, integration and use of already existing applications
- Data protection by avoiding reproducible client data
- IVR system
- Provision of technical solutions such as diaries, CRM systems, web shops
- VPN for the connection to your client databases
- Redundant telephone switchboard with detailed statistic
Product implementation
- Free implementation
- Free knowledge transfer on taking over the hotline
Quality assurance
- Continuous employee training
- Logging all calls in a ticket database for quality assurance
- Active inspection of the agents‘ work through mystery calls
- Monitoring the calls via the telephone switchboard
We can offer you the following services:
- Back office work
- Order entry
- Data entry
- Information hotline
- Letter shop
- Emergency telephone line
- Reclamation hotline
- Secretary service
- Technical Hotline
- Telephone Hotline
- Dispatch
- Handling of payments
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