The quality of the helpdesk is becoming increasingly significant in the evaluation of companies and products. Customer loyalty and image often stand in close connection to the quality of the support being offered. The more telecommunication technologies get complex and confusing, the more professional contact points become important.  

XPRON‘s helpdesk is always available for technical questions by our clients. The customer support knows a variety of platforms and understands the questions that arise from their use, while always working diligently to solve them professionally. Our helpdesk agents are qualified IT experts who are always up-to-date on the latest technological developments, thanks to their regular seminars and trainings. It goes without saying that friendliness and competent consulting are a guaranteed part of our business.

• Up to 98.8% availability
• 24 hour availability
• Multilingual (at least German and English)
• High problem solving rate
• Communicatively trained IT technicians
• Precise documentation
• CTI function (computer-telephone integration)

Design of the entire XPRON helpdesks