XPRON offers you the possibility to fall back on our specialists who have a lot of practical experience. We give you advice in the analysis and optimization of your IT processes and support. In the collective working process we identify your special needs and develop suitable solutions in the areas of support and customer service, not only to improve your core-business processes, but also to increase the efficiency and quality of your services.

The service management software OTRS has an optimal arrangement if you are looking for assistance in your support requests and need them to be documented. OTRS is a modular, web-based, platform-independent ticket system that can be used on all standard browsers and is supported by all common operating systems and databases.

The Open Source software OTRS has the advantage of being license-free and offers a free download of the full version. The PinkVERIFY™ certification of OTRS:: ITSM also confirms that the best practice recommendations of the IT Infrastructure Library (ITIL^®)are continuously being met.

We are happy to give you advice on which type of OTRS is the right one for you – the OTRS Help Desk or ITIL^®-conform OTRS:: ITSM. We gladly offer you our advice.