OTRS-Support

To help you ensure stable OTRS operations for your company XPRON offers a wide range of customized support services. We can support existing OTRS installations on your own servers as well as offer hosting solutions for OTRS in our data center. To help you determine the range of support services you require or to receive an offer customized to your needs please feel free to contact us.

OTRS support services

 

Service Support bronze Support silver Support gold
Support hours
 Mon.-Fri., 9am-5pm
except holidays
 Mon.-Fri., 8am-8pm
except holidays 		24/7/365
Number of support requests per year 5 60 unlimited
Mean time to respond
 1 working day
 2 hours* 15 minutes*
Email support Yes Yes Yes
Hotline support
 Not included
 24/7/365 24/7/365
Mean time to repair** 3 working days
 1 working day
 4 hours
Monthly charge €200
€600
€1,750

 

* valid once the call has been received by the hotline
** no solution time on software errors

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